Customer service

ORDERING PROCEDURE

In the categories you will find the right products. Then choose the products you want to purchase by clicking the add to card button. Would you buy more than one article, click on "continue shopping".

Your shopping cart is filled as desired, choose the desired shipping method and click "Checkout".

Enter your name and address and choose a payment method. Optionally, a user name and password so that any subsequent purchase your data is automatically filled in (this is optional). Click "Next"

Review your order and address. You can also print your order. Click "Next" (to pay with iDEAL) and your order is placed.

SHIPPING

For all orders up to 30 kg, you pay € 10,- The actual costs depend on the weight of your order.

Shipping costs are inclusive of VAT

Shipping Abroad
Shipping outside the Netherlands from € 12,-. The actual costs depend on the weight of your order.

Shipping costs are inclusive of VAT

DELIVERY TIMES

Lifemaxx trying your order within 3 working days to deliver to you. This does depend on which payment method you choose.

Deliveries outside the Netherlands are usually within 3-10 working days.

Order pick themselves
It is possible to pick up your order in Rotterdam. Once your order is ready for you we will call or email contact you for an appointment.

Delay
If products are out of stock after your order is in touch with you.

PAYMENT METHODS

Lifemaxx has three options for paying your order: PAYPAL?!

IDEAL

IDEAL allows you trusted, secure and easy online purchases. You pay your Internet payment, based on specific security measures of your own bank. Internetbankierder If you start using iDEAL, without you having to log on. For more information on the iDEAL website.

Prepay
You can transfer the total amount to Account No. 61.96.84.666, Attn: Lifemaxx

Customers outside the Netherlands (the EU) have the following details for the payment to Lifemaxx:
IBAN: NL 65ABNA0619684666
BIC / SWIFT: A ABNANL 2

Caution: Do not forget your order number with payment!

Cash payment on pickup
You can pay cash if you pay off will take office at our address in Rotterdam. For this option you can choose the ordering process.
We have pin.

CANCEL OR RETURN

Cancel
The cancellation of an order as long as it has not been sent free of charge.

Cancel the order after it is sent to you, you should refuse delivery of the package. If Lifemaxx already received a payment from you, we will show the purchase price, after reception of the return, refund to you. The shipping costs will be deducted from this (unless you order at the door and refuses to leave unopened take the delivery).

Returns / Cooling down
You have a cooling off period of 7 working days without reason to return the product, starting on the day of delivery. Exception here are especially for you products or assembled specifically for your ordered products. The product can only be unused and in original packaging returned. For more information see our terms and conditions of Article 5.

Would you return the entire order? Already received items, please return it to the following return address. Lifemaxx, the entire purchase price, including shipping costs will be calculated refund. The shipping costs for returning to your account.

Even when returning a portion of your order, the shipping costs for your account. The purchase of the property you have returned part of the order will be refunded to you. Shipping costs are not refundable in that case.

All cancellations, returns and exchanges organized writing Lifemaxx should be made known. This can be via email, fax or mail. You need this at least your full name and invoice number.

For the repayment of money paid (in advance), we also need your bank account. Customers from Belgium should also have the IBAN and BIC / Swift number to indicate their own bank.
Note: the accountnumber you specify for the repayment must be equal to the account whose payment to Lifemaxx did. This because of any fraudulent refunds.

Any amount paid up within 14 days will be refunded.

Return Address:

Lifemaxx
Department of cancellation and return
Linschotenstraat 2-b
3044 AW Rotterdam
The Netherlands

COMPANY

Lifemaxx

Linschotenstraat 2-b
3044 AW Rotterdam
the Netherlands

P +31 (0) 10 415 98 00
E info@lifemaxx.com

KvK / CoC: NL 243 57 718
BTW / VAT: NL8130 24 57 718

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